At ProxNum ("we," "us," "our," or "ProxNum"), your privacy is a top priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, https://proxnum.com, and our virtual phone number services (collectively, the "Services").

Please read this policy carefully. By using our Services, you consent to the practices described herein.

1. Information We Collect

We collect information that you provide directly to us and information about your use of our Services.

Information You Provide:

• Account Data: When you register, we collect your name, email address, phone number and your billing address.
• Payment Information: Our secure third-party payment processors collect your credit card details. We do not store complete credit card numbers on our servers.
• Communications: Records of your correspondence with us if you contact us for support or inquiries.
• Service Data: This includes the phone numbers you manage and messages related to your phone numbers.

Information Collected Automatically:

• Usage Data: We collect data about your interaction with our Services, such as your IP address, browser type, device information, pages visited, and time spent on our site. This helps us understand trends and improve our Services.
• Cookies and Tracking Technologies: We use cookies and similar technologies to remember your preferences, authenticate you, and analyze site traffic.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To create, maintain, and secure your ProxNum account.
• To provide, operate, and improve our virtual phone number Services.
• To process your transactions and send you related information, including invoices.
• To communicate with you, including sending service-related announcements, security alerts, and support messages.
• To respond to your comments, questions, and support requests.
• To monitor and analyze trends and usage to enhance the user experience.
• To detect, prevent, and address technical issues, fraud, or abuse of our Services.
• To comply with legal obligations and enforce our Terms of Service.

3. Legal Basis for Processing (For EEA/UK Users)

If you are located in the European Economic Area (EEA) or the UK, we process your personal data based on the following legal grounds:

• Performance of a Contract: To fulfill our obligations to you under our Terms of Service.
• Legitimate Interests: For our operational purposes, such as security, analytics, and service improvement, where our interests are not overridden by your rights.
• Consent: Where we have obtained your clear consent for specific processing activities (e.g., marketing emails). You can withdraw consent at any time.
• Legal Obligation: To comply with applicable laws and regulations.

4. How We Share Your Information

We value your trust and only share your information in the following limited circumstances:

Service Providers:

We engage trusted third-party companies to perform functions on our behalf ("Processors"). These include:

• Payment Processors: Paystack, Mpesa and Cryptomus
• Analytics Providers: Google Analytics (anonymized data).

These providers are contractually bound to protect your data and only process it with best ethics.

Legal Requirements:

We may disclose information if required by law, such as to comply with a subpoena, court order, or similar legal process, or to protect our rights, property, or safety.

Business Transfers:

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as a business asset.

With Your Consent:

We may share your information for any other purpose with your explicit consent.

We do not and will never sell your personal data or the contact details you manage through our service to third parties.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements.

• Account Information: We retain your account data for as long as your account is active.
• Messages Log Metadata: We retain this data for a period of 12 months to provide you with historical reporting and analytics.

You can request the deletion of your account and associated data at any time from your account settings or by contacting us.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access and Portability: The right to request a copy of the personal data we hold about you.
• Correction: The right to correct inaccurate or incomplete data.
• Erasure ("Right to be Forgotten"): The right to request the deletion of your personal data.
• Restriction of Processing: The right to request we temporarily or permanently stop processing all or some of your personal data.
• Objection to Processing: The right to object to processing based on legitimate interests.
• Withdraw Consent: Where we rely on consent, you have the right to withdraw it at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within the timeframe required by applicable law.

7. International Data Transfers

ProxNum is operated in the Kenya. If you are located outside Kenya, your information will be transferred to and processed in Kenya. We ensure all such transfers are compliant with data protection laws. For transfers of EEA/UK data to Kenya., we rely on the European Commission's Standard Contractual Clauses and Kenya Data Privacy Framework.

8. Data Security

We implement robust technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption (in transit and at rest), secure server infrastructure, and strict access controls. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: