Privacy Policy

This Privacy Policy explains how Neuroloud Networks and Technologies Limited (“Neuroloud”, “we”, “us”, or “our”), trading as Proxnum, collects, uses, discloses, and protects personal information when you use https://proxnum.com and our virtual phone number and SMS verification services (the “Services”).

By using the Services, you acknowledge this policy. A separate statement of processing roles and safeguards is available in our Data Processing Policy at https://proxnum.com/data-processing-policy.

1. Information we collect

We collect information you provide and information generated through use of the Services.

Information you provide

Account details such as name, email address, phone number, and billing address
Payment-related details handled by our payment service providers (we do not store full card numbers on our servers)
Support and correspondence you send to us
Service data such as numbers you manage and related message content needed to deliver the Service

Information collected automatically

Usage data such as IP address, browser and device information, pages visited, and time on site
Cookies and similar technologies used for authentication, preferences, and traffic analysis

2. How we use information

To create, maintain, and secure accounts
To provide, operate, and improve the Services
To process transactions and related notices
To send service, security, and support communications
To respond to enquiries and support requests
To monitor usage, reliability, and abuse
To detect and address fraud, security issues, and misuse
To comply with law, sanctions requirements, and our Terms of Service

3. Legal bases (EEA / UK)

Where applicable, we process personal data on these bases:

Contract — to provide the Services under our terms
Legitimate interests — security, operations, and improvement, where not overridden by your rights
Consent — where we ask for it (for example certain marketing); you may withdraw at any time
Legal obligation — where the law requires processing

4. How we share information

We share personal data only as needed to run the Services:

Service providers — payment providers, hosting, messaging, email delivery, and analytics partners who process data on our instructions and under confidentiality obligations
Legal requirements — where required by law, court order, or to protect rights, property, or safety
Business transfers — if Neuroloud is involved in a merger, acquisition, or asset sale
With your consent — for any other purpose you agree to

We do not sell personal data.

5. Retention

We keep personal information only as long as needed for the purposes in this policy, including legal, accounting, and dispute-resolution needs.

Account information — while the account is active and for a limited period afterward as required
Message and activation logs — typically up to 12 months, unless a longer period is required by law

You may request account deletion subject to legal retention rules.

6. Your rights

Depending on where you live, you may have rights to access, correct, erase, restrict, or object to processing, and to data portability. To exercise these rights, contact us using the details below. We will respond within applicable legal timeframes.

7. International transfers

Neuroloud Networks and Technologies Limited is incorporated in Kenya and operates the Proxnum Services primarily from Kenya. If you use the Services from elsewhere, your information may be transferred to and processed in Kenya. Where required, we use appropriate safeguards such as Standard Contractual Clauses for EEA/UK transfers.

8. Security

We use technical and organisational measures appropriate to the risk, including HTTPS with TLS for data in transit, access controls, and monitoring. No method of transmission or storage is completely secure.

9. Children

The Services are not directed to anyone under 18. We do not knowingly collect personal information from children. If we learn that we have, we will delete it.

10. Changes

We may update this policy from time to time. Material changes will be reflected by updating the “Last updated” date on this page.

11. Contact

Neuroloud Networks and Technologies Limited (trading as Proxnum)
Email: [email protected] / [email protected]
Website: https://proxnum.com

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