Refund Policy

Wallet deposits

Deposits are generally non-refundable once credited to your wallet, except where required by law or when we approve a refund for a duplicate or mistaken payment.

Pending payments

If a top-up is still waiting for confirmation, contact support before it is approved if you need to cancel.

Failed activations

If a number purchase fails or no SMS arrives within the stated window, you may be eligible for a credit or refund under our support guidelines. Open a ticket from your account with the activation details.

Questions

Reach us via the Contact page or Support in your dashboard and we will review your case.