Your Help Center
Everything you need to know about our virtual phone number solutions
Getting Started
Step 1: Add Funds
Before renting numbers, ensure your account has sufficient balance:
- Go to Add Funds in your dashboard
- Choose payment method (M-Pesa, cards, or crypto)
- Complete the deposit (instant activation)
Step 2: Rent Numbers
Choose your number type based on needs:
- Temporary: One-time SMS verification
- Rental: Extended use numbers
- Service-Targeted: Platform-specific numbers
Number Services
Temporary Numbers
Features:
- One-time SMS verification
- Most budget-friendly option
- Auto-refund if unused for 21 minutes
- Ideal for quick verifications
How to Use:
- Select country and service
- Copy the provided number
- Use for verification
- Code appears in your dashboard
Rental Numbers
Full Lease
- Like physical SIM cards
- Receive codes from any service
- Ideal for long-term use
- Full control until expiration
Universal
- Verify any service
- Shared number pool
- Cost-effective solution
- No long-term commitment
Service-Targeted
- Dedicated to specific platforms
- Higher success rates
- WhatsApp, Telegram, etc.
- Optimized for target service
Rental Periods:
4 hours
12 hours
1 day
1 week
1 month
Frequently Asked Questions
Go to your dashboard, select the active rental, and choose "Extend Lease". Select your desired extension period and confirm payment. The extension begins immediately after current expiry.
If no code arrives within 21 minutes, the system automatically refunds your account. You can then try with a different number.
You can cancel within the first 20 minutes for a full refund. After this period, rentals continue until expiration.
We offer numbers from 100+ countries. Check the "Countries" tab when renting to see available options for your needed service.
Contact Support
Live Chat
For immediate assistance during business hours:
Average response time: 12 hours for email, under 3 minutes for live chat.