How can we help you?
Everything you need to verify faster — from your first number to API automation and partner earnings. Search below or jump into a section.
Getting Started with Proxnum
Welcome to Proxnum — your one-stop platform for temporary SMS verification and rental numbers. Whether you need a quick OTP for WhatsApp or a number you can keep for a week, this section walks you through the full journey from sign-up to your first successful verification.
Your first verification in 5 steps
Head to the sign-up page and register with your email address and a secure password. You can also sign up faster with Google. After registering, check your inbox and confirm your email — this unlocks full access to number services, payments, and your dashboard. No ID upload is required for standard SMS verification.
Before renting a number, you need balance in your Proxnum wallet. Open Add Funds and pick the method that suits you — cryptocurrency (USDT, BTC, LTC, BNB), Binance Pay, GCash, PIX, FPX, local cards and bank transfers by country, or M-Pesa if you are in Kenya. Most methods credit your account within minutes once payment is confirmed.
- Cryptocurrency (USDT, BTC, LTC, BNB) — auto-credited after on-chain confirmation
- Binance Pay — upload proof; processed in 3–15 minutes
- GCash (Philippines), PIX (Brazil), FPX (Malaysia)
- Local cards & bank methods — select your country on Add Funds
- M-Pesa (Kenya only) — Safaricom STK push on your phone
Proxnum offers two main number types. Temporary (disposable) numbers are perfect for one-time OTP — you pay when the number is assigned, use it once, and get an automatic refund if no SMS arrives within 21 minutes. Rental numbers let you keep the same line for hours or up to 30 days, receive multiple SMS messages, and are ideal for WhatsApp, Telegram, PayPal, and other accounts you plan to keep.
Temporary numbers
One-time SMS verification. Budget-friendly from about $0.05. Auto-refund after 21 minutes if unused. Best for quick sign-ups.
Rental numbers
Extended use from 4 hours to 30 days. Multiple verifications on one line. Full Lease works like a real SIM. From about $0.50.
On the Virtual Numbers or Rentals page, pick the country that matches your target platform (or use Any Country for the best availability). Then choose the service — WhatsApp, Telegram, Google, Facebook, TikTok, PayPal, Instagram, and 900+ more. Prices update in real time based on stock. When you confirm, the number is assigned instantly and appears in your dashboard.
Once your order is active, copy the phone number from your dashboard and paste it into the app or website you are verifying. Wait for the OTP — most codes arrive within 10–60 seconds, though some services take up to 5 minutes. The full SMS text and code appear live in My Numbers. For temporary orders, if nothing arrives within 21 minutes, Proxnum refunds your balance automatically. No ticket needed.
Video walkthrough
Prefer to watch? Our quick-start video covers sign-up, adding funds, and receiving your first code.
(Video tutorial coming soon — use the step-by-step guide above in the meantime.)Using Your Dashboard
Your Proxnum dashboard is mission control for every active number, incoming SMS, and recent order. Once you log in, everything you need for day-to-day verification lives in a few clear screens — no hunting through menus.
Dashboard overview
After logging in, you land on your main workspace. Your current balance is always visible at the top so you know when to top up. Quick links take you to Virtual Numbers for new temporary orders, Rentals for longer-term lines, and Add Funds when your wallet is low.
My Numbers — active orders & SMS
The My Numbers page (Virtual Numbers) lists every active temporary order and shows incoming SMS in real time. Each card displays the phone number, service, country, time remaining, and status (waiting, received, completed, refunded). When an SMS arrives, the full message and extracted code appear on the card — click to copy. Finished orders stay visible for reference before archiving.
- Refresh is automatic — you do not need to reload the page for new codes.
- Use the filter to show only waiting or completed orders when you have many active lines.
- Temporary numbers show a countdown to the 21-minute auto-refund window.
- Rental numbers link to the Rentals page for extensions and full history.
Rental numbers panel
Active rentals appear with their expiry time, rental type (Full Lease, Universal, or Service-Targeted), and all SMS received during the lease. You can extend a rental before it expires, cancel within the early refund window, or open the full rental detail view for message history.
Balance & low-fund alerts
Enable low-balance notifications in Settings so you get an email before funds run out mid-verification. Your transaction history shows every debit and credit with timestamps — useful when reconciling API automation or team usage.
Quick actions from the dashboard
Rent another number
Jump back to Virtual Numbers or Rentals with one click from the nav.
Top up balance
Open Add Funds — crypto, Binance Pay, and M-Pesa are always available.
Open a support ticket
Attach your order ID from the dashboard for faster resolution.
Check API usage
View recent API rentals alongside manual orders in Transactions.
Number Services Guide
Proxnum offers disposable temporary numbers for quick OTP and rental numbers you can hold for hours or weeks. Understanding the difference — and when to use each type — saves money and improves your verification success rate.
Temporary (disposable) numbers
What you get:
- One-time SMS verification for a single service
- Lowest cost — typically $0.05 to $3.00 depending on country and service
- Number assigned instantly; 20-minute active window
- Automatic full refund if no SMS received within 21 minutes
- Ideal for Google, social sign-ups, app trials, and quick OTP
- No commitment — pay per verification attempt
How to use:
- Open Virtual Numbers and select country + service
- Confirm the price and rent — balance is deducted when the number is assigned
- Copy the number and enter it on the platform you are verifying
- Watch your dashboard — the SMS and code appear within seconds to a few minutes
- If no code arrives, wait for the 21-minute auto-refund or cancel early if available
Best for:
- One-off account creation
- Testing whether a service accepts virtual numbers
- Low-cost verification when you only need a single code
- API workflows that request, poll, and complete automatically
Rental numbers
Rentals give you a dedicated line for a fixed period. Receive multiple SMS messages, re-verify when prompted, and keep accounts alive — just like using your own phone number, without the SIM card.
Full Lease
- Works like a physical SIM — receive SMS from any service
- Best for long-term accounts (WhatsApp Business, PayPal, banking apps)
- Highest reliability for platforms that flag shared pools
- Full control until your rental period expires
- Extend before expiry to keep the same number
Universal
- Shared pool optimized for general-purpose verification
- Verify most services at a lower price than Full Lease
- Good for multi-step sign-ups within the rental window
- No long-term commitment — pick 4 hours to 30 days
Service-Targeted
- Dedicated to specific platforms (WhatsApp, Telegram, etc.)
- Higher success rates on strict services
- Inventory tuned for the target app's requirements
- Recommended when temporary numbers fail repeatedly
Available rental periods:
Temporary vs rental — quick decision guide
| Scenario | Recommendation |
|---|---|
| Single OTP, one-time sign-up | Temporary number |
| WhatsApp or Telegram you will use for weeks | Full Lease rental (1 day or longer) |
| PayPal or banking with re-verification | Full Lease rental |
| Testing if a service works | Temporary number (auto-refund protects you) |
| Automated bulk verification via API | Temporary for volume; rental for retention |
Verification Guides
Some platforms are pickier than others about virtual numbers. These focused guides share country tips, common pitfalls, and proven workflows so you spend less time retrying and more time getting verified.
General verification tips
- Match the number country to the platform when possible (e.g. US PayPal with a US number).
- Avoid reusing a number that already shows "Used" or "Banned" status.
- Wait the full wait window before switching numbers — some services are slow.
- For strict apps, skip temporary and go straight to a Service-Targeted or Full Lease rental.
- Clear app cache or use a fresh browser session if a platform cached a failed attempt.
Payments & Billing
Proxnum supports global and local payment methods so you can fund your wallet from almost anywhere. All deposits land in your Proxnum balance and work for both temporary numbers and rentals — one wallet, no separate accounts.
Supported payment methods
Cryptocurrency
- USDT, BTC, LTC, BNB supported on Add Funds
- Automated crediting after on-chain confirmation
- Multiple networks available — check the deposit screen for current options
- Typical confirmation: 10–30 minutes depending on network
- Minimum deposit: $3
Binance Pay
- Pay from your Binance account directly
- Upload proof of payment after sending
- Processed manually within 3–15 minutes during business hours
- Include the exact amount and order reference shown on screen
- Minimum deposit: $3
Local payments by country
- GCash (Philippines) — fast mobile wallet top-up
- PIX (Brazil) — instant bank transfer
- FPX (Malaysia) — online banking
- Local cards & bank methods — select your country on Add Funds to see what is available
- Minimum deposit: $3 for most regions
M-Pesa (Kenya only)
- Safaricom STK push — approve payment on your phone
- Balance updates after Safaricom confirmation
- Separate from other local payment rails
- Ideal for Kenyan users who prefer mobile money
- Minimum deposit: $3
Pricing structure
| Service type | Starting price | Duration | Refund policy |
|---|---|---|---|
| Temporary numbers | $0.05 – $3.00 | 20 minutes active | Auto-refund if no SMS (21 min) |
| Rental (4 hours) | $0.50 – $5.00 | 4 hours | Full refund within 20 min if no SMS |
| Rental (1 day) | $1.00 – $10.00 | 24 hours | Full refund within 20 min if no SMS |
| Rental (1 week) | $1.00 – $40.00 | 7 days | Full refund within 20 min if no SMS |
| Rental (1 month) | $4.00 – $100.00 | 30 days | Full refund within 20 min if no SMS |
Prices vary by country, service, and real-time stock. Always check the live rate on the order screen before confirming.
Refunds & cancellations
Automatic refunds
Temporary numbers auto-refund your full order amount if no SMS is received within 21 minutes. No support ticket required — balance returns automatically.
Early rental cancellation
Cancel a rental within the first 20 minutes for a full refund, provided you have not received any SMS on that number yet.
Balance & withdrawals
Unused wallet balance stays in your account for future orders. Withdrawal requests (minimum $10) can be submitted via support — processing times vary by method.
Billing tips
- Save your transaction ID for crypto and Binance Pay deposits — support can trace payments faster.
- M-Pesa users: ensure your phone has network coverage when approving the STK push.
- API orders deduct balance the same way as manual orders — monitor Transactions for automation costs.
- Refunded amounts return to wallet balance, not your original payment method.
Account Management
Your Proxnum account holds your balance, order history, API keys, and security settings. A few minutes configuring 2FA and notifications goes a long way toward keeping everything smooth — especially if you automate with the API or resell numbers.
Account security
Two-factor authentication (2FA)
We strongly recommend enabling 2FA on every Proxnum account. It adds a second step at login — even if someone learns your password, they cannot access your balance or numbers without your authenticator app.
- Go to Settings → Security
- Click "Enable 2FA"
- Scan the QR code with Google Authenticator, Authy, or a compatible app
- Enter the 6-digit verification code to confirm
- Store your recovery codes somewhere safe — you will need them if you lose your phone
Password management
Best practices:
- Use at least 12 characters with mixed case, numbers, and symbols
- Do not reuse passwords from other websites
- Change your password if you suspect unauthorized access
- Use the Forgot Password page if locked out — reset links expire for security
Active sessions
Settings shows every device currently logged into your account. Revoke sessions you do not recognize immediately and change your password. This is especially important for API users and resellers.
Profile & preferences
Email notifications
Get alerts for incoming SMS codes, low balance warnings, login from new devices, and API token activity. Toggle each notification type in Settings.
API access
Generate and revoke API keys from your profile. Keys are shown once at creation — store them securely. Email verification may be required for new tokens.
Transaction history
View all deposits, number rentals, refunds, and balance adjustments with timestamps. Export-friendly for accounting and automation reconciliation.
Security settings at a glance
- Enable 2FA before storing large balances or API keys
- Review active sessions regularly in Settings
- Use a unique, strong password and update it every few months
- Read our Privacy Policy to understand how SMS data is handled and deleted
API Documentation
Proxnum's REST API lets developers and resellers automate number rental, SMS polling, and cancellations. Same inventory and pricing as the website — perfect for panels, bots, and integration into your own tools.
Quick start example
Rent a temporary number programmatically with a single POST request. Poll the SMS endpoint until a code arrives, or cancel if your workflow times out.
curl -X POST https://proxnum.com/api/v1/rent \
-H "Authorization: Bearer YOUR_API_KEY" \
-H "Content-Type: application/json" \
-d '{"country":"US","service":"whatsapp","type":"temp"}'
Typical API workflow
- GET /api/v1/balance — confirm sufficient funds
- GET /api/v1/countries and /api/v1/services — discover available routes
- POST /api/v1/rent — request a number (temp or rental)
- GET /api/v1/sms/{id} — poll until SMS arrives (respect rate limits)
- DELETE /api/v1/cancel/{id} — cancel if needed within the refund window
Available endpoints
| Endpoint | Method | Description |
|---|---|---|
/api/v1/balance |
GET | Check your current account balance |
/api/v1/countries |
GET | List countries with available inventory |
/api/v1/services |
GET | List all supported verification services |
/api/v1/rent |
POST | Rent a new temporary or rental number |
/api/v1/sms/{id} |
GET | Retrieve SMS messages for an active rental |
/api/v1/cancel/{id} |
DELETE | Cancel an active rental (refund if eligible) |
/api/v1/rentals |
GET | List all your active and recent rentals |
API best practices
- Poll /sms at reasonable intervals (every 3–5 seconds) — aggressive polling may be throttled.
- Handle 21-minute timeout in your code — treat no-SMS the same as the dashboard auto-refund.
- Store rental IDs from the rent response — you need them for SMS and cancel calls.
- Use separate API keys per environment (production vs staging) and revoke compromised keys immediately.
Earn with Proxnum — SIM Partner Program
Already running SIM cards or GSM equipment? Proxnum's SIM Partner Program lets you earn commission on every successful SMS verification routed through your hardware. Weekly crypto payouts, transparent reporting, and a straightforward application process.
SIM Card Partner Program
Partners connect physical SIM cards (via USB modems or GSM gateways) to Proxnum's verification network. When a user on Proxnum rents a number that routes through your SIM, you earn a commission on every delivered SMS. Current partners earn up to 60% per successful verification.
Who can apply?
- Operators with 50+ active SIM cards and stable internet
- GSM gateway owners looking for consistent demand
- Existing SMS route providers expanding to verification traffic
- Technical users comfortable with modems, SIM rotation, and uptime monitoring
How the partner program works
Submit the partner application with your SIM count, carriers, and equipment details
Proxnum reviews your setup and onboarding requirements
Once approved, connect your hardware to the partner infrastructure
SMS verifications route through your SIMs — you earn per successful delivery
Receive weekly payouts in BTC or USDT to your crypto wallet
Commission & payouts
Partners earn up to 60% commission on each successful SMS verification. Payouts run weekly in cryptocurrency (BTC/USDT). Your partner dashboard shows verification volume, earnings, and uptime metrics so you can optimize SIM allocation.
Technical requirements
- Stable internet (10+ Mbps recommended for larger setups)
- USB modems, GSM gateway, or both
- SIM cards from carriers supported in your target countries
- Ability to maintain uptime — downtime directly affects earnings
Ready to earn?
Fill out the partner application with honest details about your setup. Our team reviews applications within a few business days and will reach out with next steps.
Apply as partnerProxnum Telegram Bot
Sell SMS verification numbers directly inside Telegram — or use the bot for your own quick verifications. Proxnum's Telegram bot connects to the same inventory as the website, with optional tenant mode for resellers who want their own branded bot business.
What the Telegram bot does
The Proxnum Telegram bot lets users search services, pick countries, rent numbers, and receive SMS codes — all inside Telegram. Resellers can enable tenant mode to sell numbers under their own brand with custom markup pricing, separate customer balances, and an analytics dashboard.
Setting up your bot
- Create a new bot with @BotFather on Telegram and copy your bot token
- Open the Proxnum Telegram Bot dashboard (Reseller → Telegram Bot)
- Paste your token, set welcome message, markup percentage, and tenant mode on/off
- Save and test — send /start to your bot and run a test purchase
- Share your bot link with customers or use it personally for quick OTP
Tenant mode for resellers
With tenant mode ON, your bot becomes a mini SMS verification shop. Customers get their own balance inside your bot, you set markup above wholesale Proxnum prices, and you manage tenants from the dashboard. Turn tenant mode OFF to use the bot only for your personal verifications.
Bot features
- Service and country search with live pricing
- Instant SMS code delivery in the chat
- Order history and balance top-up prompts
- Tenant management with add/deduct balance controls
- Analytics — orders, revenue, and active users
- No coding required — configure everything in the web dashboard
Telegram bot tips
- Keep sufficient Proxnum wallet balance — bot orders deduct from your main account
- Set markup high enough to cover your costs but competitive for your market
- Test with a small personal purchase before launching to customers
- Use the analytics page to spot popular services and stock up on balance
Troubleshooting
Most verification issues resolve with a small tweak — a different country, a longer wait, or the right number type. Work through the guides below before opening a ticket; each entry lists likely causes and step-by-step fixes.
Possible causes:
- The target service is slow — some apps take up to 5 minutes
- The number was recently used for the same service and is flagged
- The platform blocks virtual or VoIP numbers entirely
- Wrong country selected for a geo-restricted service
- You entered the phone number incorrectly (missing country code)
Try these fixes:
- Wait the full 21 minutes — temporary numbers auto-refund if nothing arrives
- Order a different number or switch country (see our Countries guide)
- Use a Service-Targeted or Full Lease rental for strict platforms
- Double-check the number format includes the correct country code
- Open a ticket with your order ID if the issue repeats across multiple numbers
Common issues:
- Crypto: still waiting for blockchain confirmations (10–30 min)
- Binance Pay: proof not uploaded or amount/reference mismatch
- M-Pesa: STK push declined, timed out, or insufficient M-Pesa balance
- Card/bank: 3D Secure failed or international payments blocked by your bank
- Paid a different amount than shown on the deposit screen
What to do:
- Check Transactions — some methods show as pending before crediting
- For Binance Pay, re-upload clear proof with the exact reference number
- For M-Pesa, retry the STK push with network coverage and sufficient balance
- Contact support with transaction ID, screenshot, and payment method used
This means no numbers are currently available for that country + service combination. Stock fluctuates throughout the day as numbers are used and returned.
What to do:
- Try a different country — nearby regions often have stock
- Use the "Any Country" option for the best availability
- Check back in 1–2 hours — inventory refreshes regularly
- Switch to a rental if temporary stock is empty but rentals are available
- Contact support to ask about restock timing for high-demand routes
Recovery steps:
- Go to the Reset Password page
- Enter your registered email address
- Check inbox and spam for the reset link (arrives within a few minutes)
- Create a new password (minimum 8 characters) and log in again
- If 2FA is enabled, have your authenticator app or recovery codes ready
Some services detect numbers that were previously used for verification on their platform. Proxnum flags these so you know before wasting time.
Solutions:
- Cancel if still in the refund window and request a fresh number
- Try a different country with less traffic on that service
- Use Service-Targeted rentals for WhatsApp, Telegram, and similar apps
- Avoid re-ordering the exact same number after a failed attempt
Why strict apps fail:
- Temporary numbers are often flagged on messaging apps
- The app detected too many sign-ups from the same number range
- SMS delay caused the code to expire before you entered it
- The app expects a voice call verification instead of SMS
Recommended approach:
- Switch to a Service-Targeted or Full Lease rental (1 day minimum for WhatsApp)
- Read our dedicated WhatsApp and Telegram verification guides
- Try voice call verification if SMS fails (WhatsApp offers this option)
- Match country to your app store region when possible
Common API issues:
- Invalid or revoked API key
- Insufficient balance for the requested route
- Polling /sms too aggressively (rate limited)
- Rental ID from rent response not stored correctly
- Country or service code mismatch in the request body
Fixes:
- Verify your API key in Profile and regenerate if needed
- Check balance with GET /api/v1/balance before each batch
- Poll every 3–5 seconds, not sub-second intervals
- Log the full rent response and use the correct rental ID
- Cross-reference country and service codes in the API documentation
What happened:
- The rental period ended before the service sent SMS
- You rented too short a period for a slow verification flow
- The service sent SMS after expiry (rare, but possible)
Prevention & fixes:
- Choose a longer rental period for multi-step verifications
- Extend the rental before expiry if the option is available
- Use temporary numbers for quick OTP — rentals for accounts you will keep
- Contact support with order details if you believe the rental failed due to platform issues
Still stuck? Our support team is happy to help. Open ticket
Security & Privacy
Proxnum is built for verification, not data hoarding. We encrypt traffic, hash passwords, delete SMS after a retention window, and give you the tools to lock down your account. Here is how we protect your data and what you can do on your end.
Data protection
Encryption & infrastructure
- TLS/SSL encryption on all web traffic and API requests
- Bcrypt password hashing — we never store plaintext passwords
- PCI-compliant payment processing through trusted providers
- API keys stored hashed; full key shown only once at creation
- No storage of payment card numbers on Proxnum servers
Privacy practices
- No government ID required for standard SMS verification accounts
- SMS messages auto-deleted after 7 days for privacy
- Numbers are not recycled to the same service immediately after your use
- We do not sell your personal data to third-party advertisers
- GDPR-aligned data handling — request deletion via support
SMS & order data retention
Incoming SMS codes are visible in your dashboard for 7 days, then automatically purged. Transaction and billing records are kept longer for accounting and dispute resolution, but message content is not retained permanently.
Account protection tips
Enable two-factor authentication
The single best step to protect your balance and API keys. Set it up in Settings before you deposit large amounts.
Use strong, unique passwords
Never reuse passwords from other sites. A password manager makes this easy.
Review login sessions regularly
Revoke unknown devices immediately from Settings → Sessions.
Protect your API keys
Treat API keys like passwords. Never commit them to public repos or share in chat.
Verify official communications
Proxnum support emails come from @proxnum.com. Report phishing attempts to [email protected].
Compliance & legal
Proxnum follows industry standards for payment security and data protection. For full legal terms, acceptable use, and refund conditions, read our published policies.
Responsible use
Proxnum provides numbers for legitimate verification needs — account sign-up, testing, privacy, and automation. Do not use numbers for fraud, harassment, or violating third-party terms of service. Accounts engaged in abuse may be suspended.
Frequently Asked Questions
Contact Support
We are a real team behind Proxnum — not a faceless bot. Most questions are answered in the FAQs and guides above, but if you are stuck on a payment, a stubborn verification, or an API integration, reach out and we will get you sorted.
Support tickets
Best for account issues, billing disputes, missing deposits, and order problems. Every ticket gets a reference number so nothing gets lost. Attach your order ID or transaction screenshot for the fastest resolution.
Typical response: within 2–4 hours
Open ticketTelegram
Quick questions and urgent issues during business hours. Join our Telegram community for updates, restock alerts, and direct chat with the support team.
Typical response: under 5 minutes (business hours)
Message on TelegramEmail support
For detailed inquiries, partnership discussions, media requests, or anything you prefer to put in writing. We read every message sent to [email protected].
Typical response: within 12 hours
Email usBefore you contact us
- Search this help center — most common questions are already answered above.
- For payment issues, have your transaction ID, screenshot, and payment method ready.
- For number issues, include the full phone number, service name, country, and order ID.
- For API issues, share the rental ID and the endpoint that returned an error.
- Screenshots and screen recordings resolve issues much faster than vague descriptions.
- Check /transactions first — pending deposits often appear before support needs to intervene.
Other resources
Partnership & business inquiries
For SIM partner applications, white-label licensing, affiliate partnerships, or bulk API deals, mention "Partnership" in your ticket subject or email [email protected] directly. Visit /earn for the SIM partner program overview.
Apply as partner