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Getting Started

Quick start guides and basics

Number Services

Virtual & rental numbers guide

Payments & Billing

Deposits, refunds, and pricing

Account Management

Settings, security, and profile
Quick Navigation

Getting Started with Proxnum

Complete Onboarding Guide

1

Create Your Account

Sign up with your email address and create a secure password. Verify your email to activate your account.

Tip: Use a strong password with at least 8 characters, including numbers and symbols.
2

Add Funds to Your Account

Navigate to "Add Funds" and choose your preferred payment method:

  • Credit/Debit Card: Visa, MasterCard accepted
  • Cryptocurrency: Bitcoin, USDT, Ethereum supported
  • Binance Pay: Manual verification (3-15 minutes)
Note: Minimum deposit is $3. Funds are instantly available for most methods.
3

Choose Your Number Type

Select the service that fits your needs:

🕐 Temporary Numbers

For one-time SMS verification. Auto-refund if unused. Starting from $0.50

📅 Rental Numbers

For extended use (4hrs - 30 days). Multiple verifications. Starting from $2.00

4

Select Country & Service

Choose from 100+ countries and 500+ services including:

WhatsApp Telegram Google Facebook TikTok Instagram Twitter PayPal

Receive Your SMS Code

Your number is instantly assigned. Copy it and use for verification. SMS codes appear in your dashboard within seconds!

Important: Temporary numbers auto-refund after 21 minutes if no SMS is received.

Video Tutorial

Watch our 3-minute quick start guide

(Video tutorial coming soon)

Number Services Guide

Temporary Numbers

Features:

  • One-time SMS verification
  • Most budget-friendly option
  • Auto-refund if unused for 21 minutes
  • Ideal for quick verifications

How to Use:

  1. Select country and service
  2. Copy the provided number
  3. Use for verification
  4. Code appears in your dashboard

Rental Numbers

Full Lease

  • Like physical SIM cards
  • Receive codes from any service
  • Ideal for long-term use
  • Full control until expiration

Universal

  • Verify any service
  • Shared number pool
  • Cost-effective solution
  • No long-term commitment

Service-Targeted

  • Dedicated to specific platforms
  • Higher success rates
  • WhatsApp, Telegram, etc.
  • Optimized for target service

Rental Periods:

4 hours 12 hours 1 day 1 week 1 month

Payments & Billing

Supported Payment Methods

Credit/Debit Cards (temporarily paused)

  • Visa, MasterCard, Amex
  • Instant processing
  • Secure 3D verification
  • Minimum: $3

Cryptocurrency

  • Bitcoin (BTC)
  • Tether (USDT) - TRC20/ERC20
  • Ethereum (ETH)
  • Confirmed in 1-10 minutes automatically- this depends on network congestion, not proxnum

Binance

  • Manual verification required
  • Upload proof of payment
  • Processed within 3-15 minutes
  • Minimum: $3

Pricing Structure

Service Type Starting Price Duration Refund Policy
Temporary Numbers $0.05 - $3.00 20 minutes Auto-refund if no SMS (21 min)
Rental (4 hours) $0.5.00 - $5.00 4 hours Full refund within 20 minutes
Rental (1 day) $1.00 - $10.00 24 hours Full refund within 20 minutes
Rental (1 week) $1.00 - $40.00 7 days Full refund within 20 minutes
Rental (1 month) $4.00 - $100.00 30 days Full refund within 20 minutes

Prices vary by country and service. Check current rates when placing an order.

Refunds & Cancellations

✓ Automatic Refunds

Temporary numbers auto-refund if no SMS received within 21 minutes

🕐 Early Cancellation

Cancel rental within 20 minutes for full refund (must not have received any SMS)

💰 Balance Refunds

Unused balance can not be withdrawn

Account Management

Account Security

Two-Factor Authentication (2FA)

Enable 2FA for extra account protection:

  1. Go to Settings → Security
  2. Click "Enable 2FA"
  3. Scan QR code with Google Authenticator
  4. Enter verification code to confirm
Enable 2FA

Password Management

Best practices:

  • Use at least 12 characters
  • Mix uppercase, lowercase, numbers, symbols
  • Don't reuse passwords
  • Change every 3-6 months
Change Password

Profile & Preferences

Email Notifications

Receive alerts for SMS codes, low balance, and account activity

Configure
API Access

Generate API keys for automated integration

Manage API
Transaction History

View all deposits, rentals, and refunds

View History

API Documentation

API Access: Available for all users. Generate your API key from profile → API management.

Quick Start Example

Rent a number programmatically with our REST API:

curl -X POST https://proxnum.com/api/v1/rent \
  -H "Authorization: Bearer YOUR_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{"country":"US","service":"whatsapp","type":"temp"}'

Available Endpoints

Endpoint Method Description
/api/v1/balance GET Check account balance
/api/v1/countries GET List available countries
/api/v1/services GET List all supported services
/api/v1/rent POST Rent a new number
/api/v1/sms/{id} GET Get SMS code for active rental
/api/v1/cancel/{id} DELETE Cancel an active rental
/api/v1/rentals GET List all your active rentals

Troubleshooting

Possible causes:

  • Service delays (wait up to 5 minutes)
  • Number previously used (try another)
  • Service blocks virtual numbers

Solutions:

  1. Wait full 21 minutes for auto-refund
  2. Try different country/number
  3. Use rental numbers (better reliability)
  4. Contact support if persists

Common issues:

  • Cards: Enable 3D secure, allow international transactions
  • M-Pesa: Verify PIN, check balance
  • Crypto: Wait for confirmations (10-30 min)
  • Bank: Upload clear payment proof
If payment deducted but not credited, contact support with transaction ID

Numbers for this country+service combination are temporarily out of stock.

What to do:

  • Try different country
  • Check back in 1-2 hours
  • Use "Any Country" option
  • Contact support for updates

Password reset:

  1. Go to Forgot Password
  2. Enter registered email
  3. Check email for reset link (check spam if no email in inbox)
  4. Create new password (min 8 characters)
If no email within 10 min, contact support

Some services detect previously-used numbers.

Solutions:

  • Request different number
  • Try different country
  • For WhatsApp/Telegram: Use service-targeted numbers
Automatic refund issued if number is number not used

Security & Privacy

Data Protection

Encryption

  • SSL/TLS encryption for all data
  • Bcrypt password hashing
  • PCI compliant payment processing
  • No plaintext sensitive data storage

Privacy

  • No personal information requested
  • Numbers not recycled
  • No third-party data sharing
  • GDPR compliant

Account Protection Tips

Enable Two-Factor Authentication

Extra security layer beyond password

Use Strong, Unique Passwords

Never reuse passwords from other sites

Verify Login Emails

Check for suspicious login attempts

Compliance & Legal

We comply with international data protection regulations:

GDPR Compliant PCI-DSS Level 1 ISO 27001 SOC 2 Type II

Frequently Asked Questions

Go to your dashboard, select the active rental, and choose "Extend Lease". Select your desired extension period and confirm payment. The extension begins immediately after current expiry.

If no code arrives within 21 minutes, the system automatically refunds your account. You can then try with a different number.

You can cancel within the first 20 minutes for a full refund. After this period, rentals continue until expiration.

We offer numbers from 100+ countries including USA, UK, Canada, India, Nigeria, Kenya, Philippines, Indonesia, and more. Check the "Countries" tab when renting to see available options for your needed service.

Temporary: One-time use, cheaper, auto-refund after 21 minutes if unused, ideal for single verifications.
Rental: Long-term use (4hrs-30 days), receive multiple SMS, no auto-refund, ideal for ongoing accounts.

Temporary numbers: No, they're for single-service verification only.
Full Lease Rentals: Yes! Use for any service during your rental period, just like a real phone number.
Universal/Service-Targeted Rentals: Limited to their specific purpose.

SMS messages remain visible in your dashboard for 7 days after receipt. After 7 days, they're automatically deleted for privacy and security. Make sure to copy important codes before they expire.

We accept M-Pesa (instant), credit/debit cards (Visa, MasterCard, Amex), cryptocurrency (BTC, USDT, ETH), and bank transfers (1-24hr verification). Minimum deposit is $3 for most methods.

Yes! We use SSL encryption, bcrypt password hashing, PCI-compliant payment processing, and GDPR-compliant data handling. SMS messages are automatically deleted after 7 days. We never share your data with third parties.

Yes. You can withdraw unused balance (minimum $10). Contact support with your withdrawal request. Processing fees may apply depending on your withdrawal method. Refunds typically process within 3-5 business days.

WhatsApp has strict number verification. Try: (1) Use dedicated WhatsApp rental numbers for higher success, (2) Try different countries, (3) Avoid numbers marked as "Used", (4) Use voice call verification option if SMS fails.

Yes! We offer a REST API for automated number rentals. Go to Settings → API Access to generate your API key. Full documentation available at API Documentation.

Contact support with the service name you need. If there's demand, we can add it. Alternatively, rent a "Full Lease" number which works with any service, just like a regular phone number.

Currently, our service only supports SMS reception. Voice calls are not supported. If a service offers both SMS and call verification options, choose SMS verification.

Most SMS codes arrive within 10-60 seconds. Some services may take up to 5 minutes. If no code arrives within 21 minutes on temporary numbers, you'll receive an automatic refund.

Contact Support

Support Tickets

Best for account issues, billing questions, or technical problems. Get tracked support with ticket numbers.

Response: 2 hours

Open Ticket

Live Chat

Fastest support for urgent issues. Available during business hours (9 AM - 6 PM EAT, Mon-Sat).

Response: < 3 min

Start Chat

Email Support

For detailed inquiries, partnership requests, or non-urgent matters. We respond to all emails.

Response: 12 hours

Email Us

Before Contacting Support

Quick Tips
  • Check the FAQ section above - most common questions are answered there
  • Search the help center using the search bar at the top of this page
  • For payment issues, have your transaction ID ready
  • For number issues, provide the full number and service name
  • Screenshots help us resolve issues faster!

Other Resources

API Documentation
Developer Guide →
Privacy & Security
View Policy →
Terms of Service
Read Terms →
Refund Policy
View Policy →
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