Proxnum Refund Policy

Clear, transparent refund terms for our virtual phone number services

Automatic Refunds

21-minute auto-refund if no code received

Account Balance

Refunds credited to your account balance

Email Requests

Refund requests via [email protected]

Our Commitment to Fair Refunds

At Proxnum, we prioritize customer satisfaction and transparency. Our refund policy is designed to be fair, straightforward, and automated wherever possible to ensure you have the best experience with our virtual phone number services.

Important: All refunds are processed as account balance credit for future purchases on our platform.

Automatic Virtual Number Refunds

21-Minute Automatic Refund Guarantee

We automatically refund virtual number purchases when no SMS code is received within 21 minutes.

How It Works:

  • Purchase any virtual number
  • If no code arrives within 21 minutes
  • System automatically processes refund
  • Amount credited to your account balance

Benefits:

  • No manual requests needed
  • Instant balance credit
  • Use refund for other numbers
  • Risk-free verification attempts

Deposit & Top-Up Refunds

Cryptocurrency Deposits

Non-refundable: Deposits made using cryptocurrency payment methods cannot be refunded under any circumstances due to the irreversible nature of blockchain transactions.

Other Payment Methods

24-hour refund window: Deposits made via M-Pesa, credit/debit cards, or other payment methods can be refunded only if requested within 24 hours of the top-up transaction.

Note: After 24 hours, all deposits become non-refundable and can only be used for purchasing our virtual number services.

How to Request a Refund

Eligible Refund Requests:

  • Deposit refunds (within 24 hours)
  • Technical issues with our platform
  • Duplicate or erroneous charges
  • Service unavailability

Required Information:

  • Your Proxnum username/email
  • Transaction ID or receipt
  • Detailed reason for refund request
  • Date and time of transaction
Email Refund Requests to:
[email protected]

We only process refund requests received through this email address

Refund Processing Timeline

1

Automatic Refunds

Virtual number refunds: Instant (21-minute auto-refund)

2

Manual Refund Requests

Email requests: Processed within 1-3 business days

3

Balance Availability

Refunded amounts: Immediately available in account balance

Important Policy Notes

Refund Eligibility Criteria
  • All refunds are credited to your Proxnum account balance
  • Balance credits never expire and can be used for any service
  • No cash refunds are provided under any circumstances
  • Refund decisions are final and at Proxnum's discretion
Non-Refundable Situations
  • Cryptocurrency deposits (irreversible transactions)
  • Deposits older than 24 hours
  • Successful virtual number verifications
  • User error or incorrect service selection

Frequently Asked Questions

If no SMS code arrives within 21 minutes of purchasing a virtual number, our system automatically refunds the full amount to your account balance. You can then use this balance to purchase a different number or other services.

No, all refunds are processed as account balance credit. This balance never expires and can be used for any Proxnum service at any time.

Cryptocurrency transactions are irreversible by nature. Once a crypto payment is confirmed on the blockchain, it cannot be reversed, which is why we cannot offer refunds for deposits made using cryptocurrency.

You have 24 hours from the time of deposit to request a refund (excluding cryptocurrency deposits). After 24 hours, deposits become non-refundable but remain available in your account balance for future purchases.

Please include your Proxnum username/email, transaction ID, date/time of transaction, and a detailed explanation of why you're requesting a refund. Send all requests to [email protected].

Need Help With Refunds?

Our support team is here to assist you with any refund-related questions or concerns.

Email Support Help Center

We typically respond to refund requests within 1-3 business days