Proxnum Terms and Conditions
Comprehensive agreement governing your use of our virtual phone number services
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Acceptance of Terms
Welcome to Proxnum! These Terms and Conditions govern your use of our virtual phone number services available through www.proxnum.com and associated platforms.
Definitions
- "Service" refers to Proxnum's virtual phone number platform
- "User", "You", "Your" refers to the individual accessing our services
- "Company", "We", "Our" refers to Proxnum and its operators
- "Content" includes all materials, information, and services provided
- "Virtual Number" refers to phone numbers provided for SMS verification
Account Creation and Security
Account Registration
To access Proxnum services, you must create an account providing accurate and complete information. You are responsible for:
- Maintaining the confidentiality of your login credentials
- All activities occurring under your account
- Immediately notifying us of unauthorized access
- Ensuring you logout after each session
Virtual Number Services
Service Description
Proxnum provides virtual phone numbers exclusively for SMS verification purposes. Our services include:
- Temporary numbers for one-time verification
- Rental numbers for extended use
- Service-targeted numbers for specific platforms
- Global number coverage from multiple countries
Service Availability
We strive to maintain 24/7 service availability but cannot guarantee uninterrupted access due to:
- Scheduled maintenance periods
- Technical issues beyond our control
- Third-party service disruptions
- Force majeure events
Service Limitations
Our virtual numbers are designed specifically for SMS verification and cannot be used for:
- Voice calls or receiving calls
- Permanent phone number replacement
- Business communications requiring call functionality
- Emergency services contact
Payments, Pricing, and Refunds
Payment Terms
Accepted Payment Methods
- M-Pesa (Kenya)
- Credit/Debit Cards
- Cryptocurrency
- Other local payment methods
Pricing Structure
- Pay-per-use virtual numbers
- Time-based rental packages
- Service-specific pricing
- Volume discounts available
Refund Policy
Our refund policy is designed to be fair and transparent:
Automatic Refunds
21-minute auto-refund if no SMS received
Account Balance
Refunds credited to account balance
Crypto Payments
Non-refundable due to blockchain nature
Prohibited Activities
Illegal Activities
- Fraudulent activities or scams
- Phishing attempts
- Spamming or bulk messaging
- Harassment or threats
- Identity theft
- Money laundering activities
Technical Misuse
- Reverse engineering our platform
- Automated scraping or crawling
- DDoS attacks or service disruption
- Unauthorized access attempts
- Bypassing security measures
- Resource abuse
Platform-Specific Restrictions
You agree not to use our services for verification on platforms that prohibit virtual numbers or for:
- Creating fake or duplicate accounts
- Circumventing platform bans or restrictions
- Artificial inflation of metrics or followers
- Any activity violating platform terms of service
Intellectual Property Rights
Ownership and License
Proxnum retains all intellectual property rights to our platform, content, and branding. You are granted a limited, non-exclusive license to:
Permitted Uses
- Access services for personal use
- Use virtual numbers as intended
- Reference our services appropriately
Prohibited Actions
- Copy, modify, or distribute our content
- Use our branding without permission
- Create derivative works
- Resell our services without authorization
Liability and Disclaimer
Service Disclaimer
Our services are provided "as is" without warranties of any kind. We do not guarantee:
- 100% uptime or availability
- Success rates for specific platforms
- Compatibility with all services
- Specific number features or capabilities
Liability Limitations
To the fullest extent permitted by law, Proxnum shall not be liable for:
- Indirect, incidental, or consequential damages
- Loss of profits or business opportunities
- Data loss or corruption
- Service interruptions beyond our control
- Third-party actions or content
Privacy and Data Protection
Data Collection and Use
We collect and use information as described in our Privacy Policy, including:
Information We Collect
- Account registration details
- Payment information
- Service usage data
- Technical and log information
How We Use Data
- Service provision and improvement
- Customer support
- Security and fraud prevention
- Legal compliance
Cookies and Tracking
We use cookies and similar technologies to enhance user experience, analyze service usage, and support our marketing efforts. By using our services, you consent to our use of cookies as described in our Privacy Policy.
Account Termination
User Termination
You may terminate your account at any time by:
- Contacting customer support
- Using account deletion features
- Ceasing to use our services
Company Termination
We may suspend or terminate accounts for:
- Violation of these terms
- Illegal or fraudulent activities
- Payment issues or fraud
- Security concerns
Governing Law and Disputes
Legal Jurisdiction
These terms are governed by the laws of Kenya. Any disputes shall be resolved through negotiation, mediation, or in the courts of Kenya.
Dispute Resolution Process
- Informal negotiation between parties
- Mediation with neutral third party
- Legal proceedings if necessary
Changes to Terms
We reserve the right to modify these terms at any time. Continued use of our services after changes constitutes acceptance of the modified terms.
Contact Information
For questions about these terms, please contact us: