1. Acceptance of terms
These Terms and Conditions govern your use of the Proxnum virtual phone number and SMS verification services available at https://proxnum.com and related platforms (the “Services”). Proxnum is the trading name of Neuroloud Networks and Technologies Limited (“we”, “us”, or “our”), a company incorporated in Kenya.
By creating an account, topping up, purchasing a number, or otherwise using the Services, you accept these terms in full. If you do not agree, do not use the Services.
Definitions
- Service / Services — Proxnum’s virtual phone number platform and related features
- User / you — the individual or entity using the Services
- Company / we / our — Neuroloud Networks and Technologies Limited trading as Proxnum
- Virtual Number — a phone number provided for SMS / OTP verification or related use as offered on the platform
- Top-up — funds added to your Proxnum account balance
2. Account creation and security
You must provide accurate registration information and keep your login credentials confidential. You are responsible for all activity under your account.
Notify us promptly of any unauthorised access. Proxnum is not liable for losses caused by unauthorised use of your account where you failed to secure it. We may suspend accounts that present security, fraud, or compliance risk.
3. Virtual number services
Proxnum provides virtual numbers and related SMS / OTP delivery as described on the website. Availability, pricing, countries, and features can change.
Delivery depends in part on third-party networks and destination platforms. We do not guarantee that every destination platform will accept a given number, or that every purchase will result in a successful verification on that platform.
Virtual numbers are for SMS verification and related platform use. They are not a permanent phone line and are not for voice calls or emergency services.
4. Payments, pricing, and refunds
Fees are charged as shown at the time of purchase or top-up. Payment details are processed by payment service providers. Proxnum does not store full card numbers on its servers.
Top-up refunds (card and mobile money). Credit card, debit card, and mobile money top-ups are refundable if you request a refund within two (2) days of the top-up by emailing [email protected]. After Proxnum approves the refund, we process it within three (3) business days. Your bank or payment provider then takes a further five (5) to ten (10) days to credit your account. Any spent portion of a top-up is not refundable.
Cryptocurrency top-ups. Cryptocurrency top-ups are not refundable under any circumstances.
Virtual number purchases. If no OTP / SMS is received within the stated waiting period (21 minutes), Proxnum automatically refunds the purchase to your Proxnum account balance. Once an SMS or OTP is received, that number purchase is final and not refundable, even if verification on the destination platform fails.
Discretion. Proxnum retains the right, at its sole discretion, to refuse, delay, or limit any refund. Full rules are in the Refund Policy, which forms part of these terms.
5. Sanctioned jurisdictions
Payments from sanctioned or restricted jurisdictions are not accepted. You must not use the Services if you are located in, or accessing them from, a sanctioned or restricted jurisdiction.
Proxnum declines transactions, reverses payments, suspends accounts, and blocks access where sanctions or compliance rules require it.
6. Prohibited activities
You must not use the Services for unlawful activity, fraud, harassment, spam, money laundering, circumvention of sanctions, or any use that harms Proxnum, other users, or third parties.
You must not reverse engineer, abuse, or disrupt the platform, or use virtual numbers to create fake accounts, evade bans, or violate third-party terms of service.
Violation results in suspension or termination and, where appropriate, referral to authorities.
7. Intellectual property
Neuroloud Networks and Technologies Limited retains all rights in the Proxnum platform, branding, and content. You receive a limited, non-exclusive licence to use the Services as intended. You may not copy, modify, distribute, or resell our content or branding without permission.
8. Liability and disclaimer
The Services are provided “as is” without warranties of any kind. We do not guarantee uninterrupted availability, success on every destination platform, or specific number features.
To the fullest extent permitted by law, we are not liable for indirect, incidental, or consequential losses, including loss of profits, data loss, or failures caused by third-party networks, destination platforms, or events beyond our reasonable control.
Our total liability for any claim relating to the Services is limited to the amount you paid us for the specific service giving rise to the claim in the three months preceding the claim.
9. Privacy and data protection
Personal data is handled as described in our Privacy Policy and Data Processing Policy. Cookies and similar technologies are used as described in those documents.
10. Account termination
You may stop using the Services or request account closure at any time. We suspend or terminate access for breach of these terms, legal or sanctions risk, fraud, payment issues, or operational necessity. Unused balance handling follows our published policies and applicable law.
11. Governing law and disputes
These terms are governed by the laws of Kenya. Raise disputes with us first for resolution. Unresolved disputes may be brought before the courts of Kenya.
12. Changes
We update these terms from time to time. Material changes may be notified by email or notice on the platform. Continued use after changes constitutes acceptance where permitted by law. The “Last updated” date on this page is revised when changes are published.
13. Contact
Neuroloud Networks and Technologies Limited (trading as Proxnum)
Email: [email protected] / [email protected]
Website: https://proxnum.com
Related: Refund Policy · Privacy Policy · Data Processing Policy